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Senior2013 Frequently Asked Questions

Birthday Program

Can I purchase extra cards for studio use?

Yes. Price will be $1.75 for both pieces

Will there be zip code protected areas?

Can we set up mailing criteria to qualify clients?

What if I don't have images to customize my card right away?

Is there a start up fee?

What if I want to submit some of my studio names that target children a little older than 5 or I do not know the exact age of the child?

Can I change the offer on my promotion from Marathon's sample?

PressPrints

Will the designs/layouts I've created for mPrint still work in PressPrints?

In the file specifications for PressPrints it calls for a TIF file, can I use a JPG?

Can I use a Photoshop layered file (.PSD) in PressPrints?

How quickly will my order ship?

Is there a user guide?

Is support available if I have questions about the software or my order?

Printed Products

Can I order a quantity not listed for custom cards or brochures?

Why should I choose between a PMS and process color?

Why is there no discount for file furnished jobs?

Why can't I use the same images on my website for a printed piece?

What is included in the base price?

What is CASS Certification?

What does the term "4/4" or "four over four" mean?

What are the terms of payment?

What "additional charges" will my project require?

The catalog lists pricing for 500-900 brochures at $14. Can I buy 700?

Should I send Bulk Rate or First Class?

Should I mail the same thing twice?

How will I receive my proof?

How should I send my files to Marathon?

How long does it take to get a proof?

How long will my job take to get?

How many mailings should I do?

Internet

How do I get started?

What is a blog?

How do I purchase a domain name?

How do I manage my domain name and account?

Need additional support uploading images or changing images on your website?

What is the difference between an HTML and Flash websites?

How will my pieces be mailed?

Can we merge our list of senior names with the purchased list?

Can I purchase extra cards for studio use?

Can I determine my specific special offer?

Are the cards customizable?

How do I get started?

How early should I start?

Can we merge our list of family names with the purchased list?

Can I purchase extra cards for studio use?

Can I determine my specific special offer?

Are the cards customizable?

How do I get started?

How will my pieces be mailed?

How early should I start?


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