Terms & Conditions

Proof Approval and Deadlines:

Written proof approval is required before the project may be put into production. In order to insure the most timely completion of your project, please provide approval by the following deadlines:
Cards: Friday, 5 PM
Brochures/Booklets: Tuesday, 5 PM
Deadlines for holidays and/or non-standard paper stocks will vary. Please contact an account representative for timelines.

Proofreading Copy:

Marathon Press does not provide proofreading; however, a proof will be provided. Our staff makes every effort to avoid errors and to question material that does not appear to be correct We cannot take responsibility for the accuracy of material printed if it is not proofread by you. We strongly advise that you carefully proofread and note your corrections.

Remake Policy:

We assume responsibility for following your specific instructions to the extent it is technically possible. We cannot be responsible for transparencies or prints received with flaws, improper preparation of work furnished by the customer, or judgements made in absence of instructions.

Intermediate Quantities:

The pricing of most products found in this catalog is based on group run cost. Therefore, in some cases, intermediate quantity orders cannot be accepted. If you desire a quantity of product not listed, contact an account representative prior to sending your order.

Overrun and Underrun Policy:

Overruns or underruns, not to exceed 10% of the amount ordered, shall constitute an acceptable delivery. The excess or deficiency shall be charged or credited to the customer proportionately.

Special Quotes:

Quotations for products, services and quantities not listed in our catalog are valid for 30 days from the date of notification, after which a new quote will be needed.

Customary Typesetting:

Customary typesetting is the amount of information that will "comfortably" fit within the space available for a given layout in a normal copy size. With most fonts this is a minimum of 9 point type. The amount of information can be considered excessive if it requires extremely small type, expansive numbers/prices, or extensive formatting, to be completed. In these cases, a quote for additional charges will be necessary.

Terms of Sale:

Preproduced items must be paid in full at time of order. Custom orders must paid in full upon proof approval. All postage charges must be paid prior to mailing. If using a credit card to pay postage an administration fee of 2½% will be assessed. Prices subject to change without notice.

Delivery Time:

Preproduced products ordered without additional services are shipped within 48 hours. Imprinted orders are shipped within five working days of final proof approval. Check with an account representative for delivery time on custom orders.

Marathon Internet Services

Payment of Services:

Marathon accepts payment in the form of credit card or personal check (accepted credit cards include MasterCard, Visa, Discover, and American Express). A non-refundable retainer of 50% and all materials required for site creation must be received before services will be rendered. Full payment must be received before the site is placed online.

Domain Transfer and Account Cancellation:

For your security, all domain transfers and account cancellations must be received in writing via mail or fax with a valid signature of the primary contact for the account, account name and reason for transfer/cancellation. We also accept account cancellations and transfer requests submitted from the registered e-mail address of the account holder. Phone requests will not constitute acceptance of any cancellation or transfer request. Domain registration fees are non-refundable.  Early cancellation for annual hosting will then be prorated at $24.95/mo. before being eligible for any kind of refund if one is still due.

Hosting Fees:

Marathon Internet Services offers two hassle-free options for paying your hosting fee. You may select automatic monthly credit card drafts or pay one full year in advance by check or credit card.  All monthly fees must be made by credit card, as Marathon does not accept checks on a monthly basis for hosting fees.  You may opt to pay in full for 12 months in advance by check or credit card to receive an additional discount.  Call Marathon for details about our annual hosting discount.

E-mail Usage:

Due to SPAM regulations, you may not setup e-mail accounts provided as part of Marathon Internet Services to automatically forward your mail to an e-mail account held with another ISP. To access your e-mail account from any location, utilize Marathon's free web-based e-mail service. Marathon E-mail Accounts may not be used for sending mass e-mails. If you need to send messages en masse, ask about Marathon's E-Mail Marketing Service.

Third-Party Websites:

Marathon Internet Services is not responsible for functionality or maintenance of websites produced by other vendors or suppliers and reserves the right to remove or disable the website if it is determined to be a risk to security or server performance.

Marathon's Service Warranty:

Marathon provides technical assistance for services purchased from Marathon Internet Services if the problem is the result of setup or configuration of the website. Marathon does not provide technical training for products and services not purchased from Marathon Internet Services. However, should you find a problem with the setup or hosting of your website please contact Marathon Internet Services.

Website Creation:

Custom features not found in our catalog will be quoted. Design fees include up to two proofs of the home page and two proofs of the overall site design. Once the home page design has been approved, development of the remaining pages will begin. Additional proofs will incur additional charges. For approximate production times please contact an account representative.

Search Engines:

Marathon Internet Services cannot guarantee search engine ranking.  However, we can provide you with a form to submit your keywords and description.  The development of meta tags and keywords are the responsibility of the client.  We will then submit this information to the major search engines using DMOZ.

Backups:

We provide periodical, temporary backup services for your webstie as a courtesy, but do not warranty the success of our backup files.  Due to high quantity of images, we do not backup images in your proofs directory (online viewing) and highly suggest you have a backup of these images in case we can not retrieve the information properly.

Right of Refusal:

Marathon and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Orders consisting of content considered to be illegal, obscene, pornographic, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable will be refused.

All pricing subject to change without notice.